Frequently Asked Questions

Special orders, fabric, upholstered furniture, rugs and all delivery charges are neither refundable nor returnable.

Clearance items or floor models are final sale and are neither refundable nor returnable.

Because of the nature of our products, orders for any made to order items cannot be cancelled without penalty after 48 hours from time of purchase. If you need to cancel an order, please contact us at help@urbannatural.com or 201-330-1212 to calculate cancellation fees.

Stock items may be returned or exchanged within 30 days of delivery and will incur a 20% re-stocking fee. Returned items must be in original condition.

Rugs are not Returnable or Refundable.

Mattresses are not returnable. Sleeping Pillows, Throw Pillows, and other bedding items are neither refundable nor returnable. Mattresses come with a 90 day comfort exchange guarantee. If a mattress can be zipped open, you may swap any layer of your mattress up to 90 days after receiving your new mattress. Customer is responsible for any shipping, pick up or delivery charge.

Cancellations resulting in refunds by credit card are subject to a 5% processing fee.

Please call for a return authorization. Returns & exchanges are subject to pick up charges. Delivery fees are not refundable

Special orders, fabric, upholstered furniture, clearance items, and floor models are neither refundable nor returnable.

Please contact Urban Natural Customer Support immediately at (201) 330-1212. If serious damage is visible, refuse the shipment before signing the bill of lading. For damages concealed at time of delivery, promptly take photos of the damaged item and the packaging it arrived in.

Special Orders or any custom orders cannot be cancelled after 48 hours from time of purchase. Contact us to Cancel your order. Cancellations resulting in refunds by credit card are subject to a 5% processing fee.

We believe in sustainable, heirloom quality pieces made of the most natural and inherently durable materials made today. Most of our brands are made locally, in the United States by skilled workers and craftsmen. If a product is made overseas, it is obtained from Fair Trade sources, from skilled artisans who are appropriately compensated for their work.

Furniture material used in construction varies from piece to piece as well as from craftsman to craftsman. All of our material and construction details, as well as finishes, are listed on our individual product pages. Contact us if you would like more details on a specific piece.

Generally, assembly is either not required or provided by the delivery service. Please contact us for information on a specific order.

Here at Urban Natural, our team is dedicated to providing you with the highest quality furniture that is free from harmful chemicals. In the furniture industry today, many of the practices and goods of our globalized economy are directly at odds with the health and beauty of our homes and our planet. We strive to curate a collection of handcrafted, heirloom-quality furniture that is both safe for your family and sure to meet your discerning taste.

All our furniture is made ethically and responsibly by fairly compensated, expert craftsmen from sustainable materials. Each piece is built to last, meaning it will withstand the day-to-day rigors of your family's busy life before being passed down to the next generation. Furniture that is made to last reduces waste, decreases negative environmental impacts, and diminishes the need for "fast furniture.” Urban Natural Home values sustainable, heirloom-quality furniture that is handcrafted in the USA using the most natural and durable materials available today.

Since 2014, our mission has been to help our customers create a Healthy Home without sacrificing quality or safety for style or trends. We work closely with our Workshop Partners to ensure your orders are built with care and arrive at your home safely. We take utmost care in finding the best handcrafted furniture workshops out there and helping you with your order every step of the way. You’ll be updated regularly on your order status, and you’ll never have to feel like you are an ‘order number’ or ‘customer ID.’ Visit our Bloomfield NJ showroom to experience our collection in person and take advantage of our expert advice.

The best way to stay up to date on our current sales, coupons, and discounted furniture is to sign up for our mailing list or follow us on social media. Once you’ve signed up you’ll receive a 10% off coupon for your first order!

All our furniture is backed by the warranties of our craftsmen. Contact us for the specific warranty. Beyond our vendor’s warranty, all our furniture is guaranteed against structural defects in materials or workmanship for two years. For damage caused by accident, neglect, or abuse, we charge a service fee at our discretion. We can not service furniture that is determined to be damaged beyond repair. These repairs are subject to pick up and delivery fees.

Naturepedic Mattress warranty: https://www.naturepedic.com/warranty Berkeley Ergonomics Mattress warranty: https://www.berkeleyergo.com/warranty